Privacy Notice

1. Responsible for the protection of your Personal Data

“THE CONTROLLER”, with address to receive notifications at Artilleros Number 123, Colonia 7 de Julio, Alcaldía Venustiano Carranza, Postal Code 15390, Mexico City, Mexico; is responsible for the processing of your personal data.

“THE CONTROLLER” in his capacity as responsible for the processing of personal data observes the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility, as established by "THE LAW".

2. Form and means of contact

To contact us, you must submit a request written in Spanish, addressed to the PERSONAL DATA PROTECTION OFFICE OF “THE RESPONSIBLE”, and send it in person or by mail to the address: Artilleros Number 123, Colonia 7 de Julio , Mayor's Office Venustiano Carranza, Postal Code 15390, Mexico City, Mexico or by email to:data.personales@grupoado.com.mx

3. Personal data we collect and means of obtaining Personal Data

The personal data that we collect from users to fulfill the purposes described in this "NOTICE" are collected directly when you provide them to us through our ticket offices, our websites www.turibus.com.mx, www.teper.com.mx and www.autotur.com.mx, mobile applications, official social networks, instant messaging services on the Internet, service centers, complaints and suggestions called “hello”, by telephone and by email, and when we obtain information through other public access sources permitted by "THE LAW" and "THE REGULATIONS".

The data we collect is the following: Of natural persons: Full name and surname, gender (male or female), image, date of birth, nationality, landline telephone number, cell phone number, email, address, credentials or passwords for social networks or search engines (when you decide to register as a user of our technological tools through social networks or search engines), age and official identification. In the case of foreigners, additionally, the immigration status contained in the document that proves their legal stay in the United Mexican States, hereinafter, the Mexican territory, may be obtained. Regarding property data, such as the Federal Taxpayer Registry (RFC), tax address and payment data and information, when you use this information to purchase any of our products or services, you grant your express consent to the processing of these data in accordance with the provisions of article 8 of “THE LAW”.

For legal entities: Of the legal representative or attorney, full name and surname, official identification, signature, email, unique population registration code, date of birth, telephone number, address and nationality. Regarding the company's patrimonial or financial data, such as the Federal Taxpayer Registry (RFC), tax address and payment data and information, the attorney or legal representative, when using this information to acquire any of our products or services, you grant your express consent for the processing of this data in accordance with the provisions of article 8 of “THE LAW”.

We inform you that “THE CONTROLLER” does not store any debit, credit card or payment method information as part of payment processing. “THE CONTROLLER” transmits the information of the debit cards, credit cards or payment method directly with your Bank or to the payment platform you are using.

Likewise, since "THE LAW" allows other sources of information such as telephone and service directories, physical or electronic, the data that we can obtain through these means are name and surname, telephone number, email address and address.

4. Purposes of the Processing of Personal Data

Your personal data will be used for the following purposes: Primary Purposes: Purposes that gave rise to and are necessary for the existence, maintenance and fulfillment of the legal relationship between you and “THE CONTROLLER”:

• Your personal data will be used for the following purposes: Primary Purposes: Purposes that gave rise to and are necessary for the existence, maintenance and fulfillment of the legal relationship between you and “THE CONTROLLER”:
• Contracting, monitoring, updating, confirmation and generation of history of the contracted products and/or services.
• Creating, updating, customizing, maintaining and authenticating your user account.
• Attention to doubts, complaints, comments, suggestions, clarifications and follow-up on them.

Secondary Purposes: Different purposes that do not give rise to the legal relationship between you and “THE CONTROLLER”, but that are extremely useful to us to provide you with a better service and develop new products and services:

• Evaluation of service quality through surveys, conducting studies on consumer habits and preferences.
• Participation in contests, raffles, events and promotions. We inform you that, in the event that you participate in these activities, “THE CONTROLLER” may collect your image through videos and/or photographs and publish them through different media, both physical and electronic, as well as your personal data. , such as full name and surname, date of birth, email, address and telephone number, to document your participation or deliver the corresponding prize or incentive, if applicable.
• Inform you and/or offer you the range of products and services marketed by “THE RESPONSIBLE” and communicate promotions.